Cybermart Return Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below.

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 - Category, Return Window and Actions possible

Category

Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions

• Correct Product:All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
• Complete Product:All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
• Unused Product:The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
• Undamaged Product:The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
• Undamaged Packaging:Product original packaging/ box should be undamaged.

The field executive will refuse to accept your return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 - General Rules for a Successful Return

• In certain cases, where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
• For products where installation is provided by CyberMart service partners, do not open the product packaging by yourself. CyberMart authorized personnel shall help in unboxing and installation of the product.
• For Furniture, any product related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty / defective part of the product. Full replacement will be provided only in cases where the service personnel opine that replacing the faulty / defective part will not resolve the issue.